Privacy Policy


The Performance Refinery reserves the right to refuse service/treatment to anyone at any point in time

Cancellation Policy:

24hr cancellation notice is required for all services

Not showing up for your scheduled appointment will result in a full session charge

Performance Physiques requires all clients to give at least 24hours notice of an appointment cancellation. All cancellations made less than 24hrs before your scheduled appointment and unable to be filled will result in a full session charge.

We do however understand that emergencies occur and exceptions will be made for legitimate circumstances at our discretion.

Late Policy:

Remember that your time is just as valuable as ours. Please try to arrive on time to your appointment. If you are late, your session time may be restricted to a shorter treatment or training appointment as it is unfair to those booked after you if we run over time.

Privacy Policy Including GDPR (General Data Protection Regulation):

Performance Physiques Health & Body Mechanics, led by Senior Physiotherapist Britta Anna Pedersen, is upstanding and committed to both protecting and respecting your privacy as a patient.

We understand that your personal data is entrusted to us and appreciate the importance of protecting and respecting your privacy. We comply fully with the data protection law in the USA (Data Protection Laws) and with all applicable clinical confidentiality guidelines. This policy will outline the basis on which we collect and process personal data about you and your rights in relation to that data. Please read the following carefully to understand how we process your personal data. By providing your personal data to us or by using our services, website or other online digital platforms, you are accepting and consenting to the practices described or referred to in our privacy policy. For the purpose of data protection laws, the data controller is Britta Anna Pedersen, with registered address: 2002 Jimmy Durante Blvd, Ste 106, Del Mar, CA 92014


What personal data we may collect from you

Personal data in this policy refers to information that can or has the potential to identify you as an individual. Accordingly, we may hold and use personal data about you as a customer, a patient, or in any other capacity, eg. if you complete a form, access our services or speak to us. Depending on the services you receive from us, this may include sensitive personal data such as information relating to your health.


Personal Data we may collect from you may include the following:


  • Information that you give us when you enquire or become a customer or patient of us. Including name, address, contact details (email and phone number)
  • The name and contact of your next of kin
  • Details of referrals, quotes and other contact and correspondence we may have had with you
  • Details of services and/or treatments you have received from us, or which has been received from a third party and referred on by us
  • Information obtained through customer surveys, promotions and competitions that you have entered or taken part in
  • Notes and reports regarding your health and any treatments/care you have received and/or need, including hospital or specialist visits
  • Patient feedback and treatment outcome information you provide
  • Information regarding complaints/incidents
  • Information you give to us when making a payment, such as financial or credit card information


What personal data may we collect from third parties and other sources

We may collect personal data about you from third parties such as: Medical Doctor, Naturopathic Doctor, Orthopaedic Surgeons. This will normally be in the form of a referral, handover or surgical summary. It will normally contain your basic details, eg full name, date of birth, address, contact number, email address & past medical history.


How do we use your personal data

Your personal data will be kept confidential and secure and will, unless you give consent otherwise, only be used for the purpose(s) for which it was collected and in accordance with this privacy policy, applicable Data protection laws, clinical records retention periods and clinical confidentiality guidelines. Sensitive personal data related to your health will only be disclosed, with your permission, to those directly involved in your treatment/care, or in accordance with the USA guidelines of professional bodies or for the purpose of clinical audits. Further details on how we use health related personal data is given below. We will only use your sensitive personal data for the purposes of which you have given us your consent to do so. Please note, that although we have outlined the purposes for which we may use your personal data, we will not use your sensitive personal data for those purposes unless you have consented for us to do so.


We may use your data to:


  • Enable us to carry out obligations to you arising from any contract entered into between you and us, including relating to the provision of services or treatments to you and related matter such as billing, credit or other payment card verification
  • Provide you with information, products or services that you request from us
  • Notify you about changes to our products or services
  • Respond to requests where we have a legal or regulatory obligation to do so
  • Check the accuracy of information about you and the quality of your treatment/care, including auditing medical information
  • Support your doctor, nurse, specialist or other healthcare professional
  • Assess the quality and/or type of care you have received and any concers or complaints you may raise, so that these can be properly investigated.


Health Information collected during provision of treatment or services

Sensitive personal information will only be disclosed to third parties in accordance with this privacy policy. That includes third parties involved with your treatment/care, or in accordance with the USA laws and guidelines of appropriate professional bodies. Where applicable, it may be disclosed to any person or organization who may be responsible for meeting your treatment expenses or their agents. It may also be provided to external service providers and regulatory bodies for the purpose of a clinical audit to ensure the highest standards of care and record keeping are maintained.


Your MD (Medical Doctor): If the practitioner treating you believes it to be clinically advisable, we may also share information regarding your treatment with your MD. If you can ask us not to disclose information we will respect your request and are legally bound to do so under the code of ethics. You should be aware that it can be potentially very dangerous or detrimental to your health to deny your MD full information about your medical history and we strongly advise against this.


Medical Regulators: We may be requested and in some cases required to share certain information (including personal data and sensitive personal data) about you and your care with medical regulators such as the General Medical Council. For example, if you make a complaint, or the conduct of a medical professional involved in your treatment is alleged to have fallen below the appropriate standards and the regulator wishes to investigate. We will ensure that we do so within the framework of the law and with due respect for your privacy.


Accessing and updating your information

The law gives you certain rights in respect of the personal data that we hold about you. Below is a short outline of the most commonly used rights. This is not an exhaustive statement of the law


  • With some exceptions designed to protect the rights of others, you have the right to a copy of the personal data that we hold about you
  • You have the right to have the personal data we hold about you corrected if it is factually inaccurate. It is important to understand that this right does not extend to matters of opinion, such as medical diagnosis. If any of your personal data has changed, especially contact information such as email, address or phone number, please get in touch with us to ensure that your personal data is kept up to date.


Changes to our Privacy Policy

We keep our privacy policy under regular review and as a result it may be amended from time to time without notice. As a result we recommend that you review this policy regularly.

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, phone number or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, fill out a form, Use Live Chat or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

  • To allow us to better service you in responding to your customer service requests.
  • To administer a contest, promotion, survey or other site feature.
  • To ask for ratings and reviews of services or products
  • To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?

Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider and are not stored or processed on our servers.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:

  • Understand and save user’s preferences for future visits.
  • Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since your browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, It won’t affect the user’s experience.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

Third-party links

Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:

Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt-Out page or by using the Google Analytics Opt-Out Browser add-on.

California Online Privacy Protection Act

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:

According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our homepage or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.

  • You will be notified of any Privacy Policy changes:
  • On our Privacy Policy Page
  • Can change your personal information:
  • By emailing us

How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?

It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)

When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

  • Within 7 business days

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

  • Send information, respond to inquiries, and/or other requests or questions
  • Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.

To be in accordance with CAN-SPAM, we agree to the following:

  • Not use false or misleading subjects or email addresses.
  • Identify the message as an advertisement in some reasonable way.
  • Include the physical address of our business or site headquarters.
  • Monitor third-party email marketing services for compliance, if one is used.
  • Honor opt-out/unsubscribe requests quickly.
  • Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at the email below.

  • Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.


Performance Refinery
2002 Jimmy Durante Blvd Ste 106
Del Mar, CA 92104
Phone: 858-888-0029